Terms of service

TERMS AND CONDITIONS:

1) By placing an order on this website or when calling our customer services team, you are agreeing to the following terms and conditions:

2) Le Flora Flowers is the trading name of LE FLORA FLOWERS TRADING LLC. All prices mentioned on this website are in AED and are subject to change without prior notice.

Age Verification
LE FLORA FLOWERS is intended for use by individuals 18 years of age or older. Users under the age of 18 must get the assistance of a parent or guardian to use this site, specifically with regard to purchasing and payment processing.

Acceptance Policy
All orders received are subject to acceptance by LE FLORA FLOWERS TRADING LLC and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order. By using this Website or interacting with our Business, you (also referred to as a “user” or “Customer” as the case may be) represent and warrant that you are of legal age and you have the legal capacity to enter into these Terms.

Our Products
Products are subject to availability. If we are unable to supply your chosen item we reserve the right to substitute a product of equivalent value ,quality and colour . If we are unable to provide your chosen item or a suitable substitution we will advise you as soon as possible and refund your payment in full within 30 days. We may deliver some flowers in bud to increase vase life.

Changes to your order
If you wish to change your order, please do so by contacting us on (+971) 58 188 6263 quoting your order number. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been dispatched, no changes can be accepted. For peak season (Valentine's Day and Mother's Day), we are unable to guarantee to accept changes to orders within 48 hours of the intended delivery date.

Subscriptions
Some parts of Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles will be set depending on the type of subscription plan you select when purchasing a Subscription. At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or LE FLORA FLOWERS TRADING LLC cancels it. You may cancel your Subscription renewal by contacting our team.

Payment problems
Our website has a secure checkout, so we encourage you to place your orders online. On occasion, however, bank-related payment failures occur that prevent us from accepting your order immediately. Occasionally, card details that are entered correctly and backed by sufficient funds are not validated because the card issuer is performing a random security check. In these cases, although we'll have received your order, we'll email or call you as soon as possible in these circumstances. If you receive a message telling you that payment has not been validated, please contact our team immediately to ensure your order is delivered on time. If the payments made out of office hours, or problems getting hold of you via the contact details you've provided, we're sometimes unable to process a valid payment prior to the requested delivery date. Although this delay is regrettable, it is outside our control and we cannot offer any form of refund in these circumstances.

Customer and recipient personal information
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. Please remember that we value your privacy and will never lease, rent or sell your private information. Check our Privacy Policy for more details.

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.

Changes To Service
We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

Amendments To Terms
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically. Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

Cookies
Our site may use “cookies” to enhance the User experience. Users’ web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent.

Termination
LE FLORA FLOWERS may, in its sole discretion, terminate your account or your use of the site at any time if you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service. We also may terminate this agreement at any time without notice and you are personally liable for all the amounts due up to and prior to the date of termination.

Billing & Delivery Address
We will verify the accuracy and completeness of the billing information provided for all purchases made at our store. We reserve the right to refuse any order with incomplete details. We require a recipient’s address and contact information to ensure correct delivery.

Contact Us
Please send your feedback, comments, requests for technical support by email: lefloradxb@gmail.com.